VIRTUAL ASSISTANT FAQ

See below for answers to your important questions about Virtual Assistants

What is a Virtual Assistant?

A Virtual Assistant is an office administration professional and business owner that works from the comfort of their own home office, a leased office space or anywhere they want to be! They are can be sole proprietors, LLC’s, or corporations and work hours of their choosing.

Why would I need a Virtual Assistant?

Running a business can be overwhelming, and even though we all like to think we can do everything on our own, the truth is a little bit of help goes a long way!

By hiring a Virtual Assistant you’ll save so much time, you’ll be able to hand over the tasks that just take you far too long, and you’ll be able to really focus on the aspects of your business that you’ll love.

It’s much easier to hire a Virtual Assistant over a full-time employee. You don’t need to worry about all the additional costs such as office space, equipment, healthcare and employee benefits. Got a quiet month? No problem! Don’t book any VA hours that month!

What does a Virtual Assistant do?

Well, there are endless ways this can be answered, but in short, a Virtual Assistant does the majority of things that a personal assistant or office administrator does, but they’re not normally in your office. Handling emails, internet research…anything you can do online, a Virtual Assistant can help you with.

What kinds of tasks can a Virtual Assistant help me with?

Screen e-mail and respond on your behalf
Schedule and confirm your appointments
Book your travel arrangements
Make calls on your behalf
Fill out expense reports and track reimbursements
Create invoices and post payments
Word Processing and transcription
Project coordination
Online and email marketing
Social media coordination
Website management
Proofreading/editing
Internet research
Database creation
Chatbot Marketing
Blog posting
Video editing
Mail merges

And so much more! Let’s discuss what kind of help you may need! Please review my services page to learn more of what I specialize in.

What hours do you work?

My core business hours are generally 8:30 a.m. to 5:30 p.m. PST, Monday through Friday. National holidays excluded. Anything outside of that will need to be discussed, but I’m normally very flexible. I also offer a 24 hour turnaround time on all communications during the business week.

What tools do you use to get your job done?

I love living in this era of technology! There are so many tools available to us online to make working remotely easy for everyone. I love Dropbox for file sharing, we use GSuite for our email, calendar, and contacts, we use Skype or Zoom for communicating – just to name a few. Of course, you may have your own CRM or programs/technologies that you use in your business, I’m more than happy to use these. I also utilize Harvest to track my billable time.

How do we share files?

Dropbox and Google Drive are the standard cloud file management services that I utilize in my business.

Will I sign a Non-Disclosure Agreement?

Of course! I also include this language in my Virtual Assistant Contract Agreement as I believe client privacy and security to be of the utmost importance.

How much do you charge?

I offer a fair market standard hourly rate to clients or if you want to secure my time, I also offer recurring monthly retainer packages for a reduced charge as a cost savings to select clients.

What are your payment terms?

I have generally have a 7 day payment term. If payment is not received by the 8th day, you could incur a 10% late fee and have your services suspended due to non-payment.

What are your payment options?

Credit Cards, Paypal, or Cash payment is appreciated. You may kindly send me a Paypal payment through the following link.

All the payment details you need will be on your invoice.

Ask ME A Question!

Christin is an excellent Virtual Assistant. During our four-month collaboration, she continues to produce timely results. She is thoughtful, organized, and pragmatic. She communicates our strategies clearly and implements each task efficiently and effectively. I do not have to repeat my request. She respects my vision for my business plan and provides practical approaches to reach it. I highly recommend Christin for your administrative and social media needs.

Renée Olivier, Sublime Intuitive Healing

Christin is a jewel. She is the best virtual assistant I have ever had. She is very professional & confidential. She is a great future planner, she points out things I sometimes miss in my plan or marketing. When she says she will do something it is done and on time. And she is fun to work with. She is a five star performer. I highly recommend her.

Sabrina Braham, MA, PCC @ Women's Leadership Success Podcast

I found Christin O’Leary of Arrow VA Solutions while searching for a dedicated contract executive assistant to add value to my business and help increase my efficiency. I had searched for months to identify a VA overseas fluent in English, familiar with American culture and style, and competent. Even after screening over 25 VA candidates and after I thought I had found someone I could work with, I was still wasting time correcting mistakes and explaining things to someone I realized was really still learning on the job. Working with Christin was like turning on the light after bumping around in the dark...

Daniel Herzberg, CEO @ Optimum Business Solutions